# A company knowledge base for live calls: how a shared 'company brain' works

> Give every department's answers the same source of truth. What to put in a company brain, how retrieval finds the right passage mid-call, and how to keep it trustworthy.

URL: https://odrivyn.vercel.app/blog/company-knowledge-base-for-sales-calls
Updated: 2026-09-24
Author: The Odrivyn team
Published: 2026-09-24

**Short answer:** A company brain is one knowledge base that every team shares: pricing from Sales, fixes from Support, security answers from Engineering. During a call, the assistant searches it and your own files for the passages closest to the question and answers from them, naming the file and page so you can check before you say it.

## Why share one knowledge base across departments?

Buyers don't stay in one department's lane. A sales call turns to security, a support call turns to pricing, an interview turns to the product roadmap. When each team keeps its own documents, the person on the call only has part of the answer. One shared brain means a new hire in Support can answer the pricing question as well as your best rep.

## What should go in it?

- Sales: price lists, discount rules, battlecards, case studies.

- Support: troubleshooting guides, known issues, refund and SLA policies.

- Engineering: security overview, integrations, release notes.

- Product: roadmap themes you're allowed to share, positioning.

- Everyone: the answers to the ten questions customers ask most.

## How does the assistant find the right passage mid-call?

Every file is split into passages, and each passage is turned into a vector: a list of numbers that captures its meaning. When a question comes in, the question gets a vector too, and the database returns the passages whose meaning is closest. This is called retrieval-augmented generation (RAG). The answer is written from those passages, and cites them.

Tables stay tables. A price sheet is searched as rows with their headers, so '40 seats, annual' finds the right cell rather than a paragraph that mentions both words.

## How do you keep it trustworthy?

- Show the source with every answer, so people can check before they speak.

- Show the age of each file, and flag files that haven't changed in a quarter.

- Let every file show who shared it and from which department.

- Give admins control of who is in the company, and let them remove files that are wrong.

## How do you set one up in Odrivyn?

Create your company in Settings, add departments, and invite people by email into a department. Anyone can add one of their files to the brain; from then on it is searched on every member's calls, in every department, alongside their own files. Your own files stay private until you add them.

## Frequently asked questions

### Can departments keep files to themselves?

A file stays private to the person who uploaded it until they add it to the brain. Once in the brain, every department reads it; departments label who shared what.

### What file types work?

Word, Excel, PowerPoint, PDF, OpenDocument, text, scanned documents and photos, and web pages by URL.

### What happens when someone leaves?

An admin removes them. They keep their own files; the company keeps what was shared into the brain.